2.2 In the coming period (January 2020 - March 2020)

• We expect to continue:
• ● Administering the Concerned Citizen/Employee Hotline.
• We expect to complete:
• ● Reporting for remaining three 2019/20 internal audit projects, namely:
• Planning and Development, Purchased Winter Control Services, and Management Action Plan Validation.
• We expect to commence:
• ● Risk Assessment and Annual IA Plan Development for 2020/2021

2.3 Concerned Citizen and Employee Hotline Summary (September 2019 to December 2019)

	Voicemail box checked daily	# of notifications received	# of hang ups	# of handoffs to management	# of items under analysis	# of items under investigation	# of items investigated
In the period	Yes	17	2	14	0	0	1

(Additional details provided in 'Appendix B - Concerned Citizen and Employee Hotline Status)

2.4 Complaint to Auditor General Summary (September 2019 to December 2019)

	Received by AG	# of notifications received	# of handoffs to management	# of items under analysis	# of items under investigation	# of items investigated
In the period	Yes	2	0	0	0	2

(Additional details provided in 'Appendix c - Complaints to Auditor General Status ')