2. Summary Report

2.1 During the period (September 2019 - December 2019) 

• We completed:
• ● One 2019-20 internal audit namely: Planning and Development
• ● Fieldwork for two 2019-20 Internal Audit projects - Security and Safety Incident Management and Purchased Winter Control Services
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• We administered:
• ● The Concerned Citizen/Employee Hotline (call/email) where we received two hang up calls (two last period), routed another 14 messages to management for consideration (nine last period) and investigated one (0 last period) allegation.
• ● We also completed investigation of two complaints directly received by the Auditor General. Details can be found in Appendix.
• ● The overall internal audit function.
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• We commenced:
• ● Planning for the 2020-21 Internal Audit Management Action Plan Validation.
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• Consulting Services
• Apart from the Internal Audit activities, PwC consulting team performed and completed "Organizational Review of Functions and Roles within Fleet Operations". The scope of services included
• ● Current State Assessment
• ● High-Level Future State Recommendations