| Finding # | Recommendation/Topic | CLT Member Responsible | Assigned to | Audit Report/Source | Audit Unit/Firm | Date Issued | Target Date for Implementation | Current Status(as of September 30, 2020) | Additional Comments |
| 218a | Define service standards and metrics to evaluate performance | CLT-Parks, Facilities, Recreation &Culture | Senior Manager, Facilities | Facilities Operations | PwC | February 4, 2019 | 2020 Q2 | Item retargeted to 2021 Q2 | Due to unforeseen circumstances, the Senior Manager, Facilities and the Manager, Assets & Projects were not available in 2019 Q3 & Q4 to address this recommendation. The current pandemic will also cause a delay to the timelines and therefore a retarget is required. |
| 218b | Review of priorities assigned to work orders | CLT-Parks, Facilities, Recreation &Culture | Manager, Facility Operations | Facilities Operations | PwC | February 4, 2019 | 2019 Q4 | Item retargeted to 2021 Q2 | See description in item 218a. |
| 218c | Establish goals and targets, and develop metrics to assist in measuring and evaluating progress towards goals. | CLT-Parks, Facilities, Recreation &Culture | Manager, Assets & Projects | Facilities Operations | PwC | February 4, 2019 | 2020 Q4 | Item retargeted to 2021 Q2 | See description in item 218a. |
| 218d | Establish service level agreements/statements to define the expectations | CLT-Parks, Facilities, Recreation &Culture | Manager, Assets &Projects andManager, Facility Operations | Facilities Operations | PwC | February 4, 2019 | 2020 Q4 | Item retargeted to 2021 Q2 | See description in item 218a. |
| 219 | Enhance Management Discussions | CLT-Parks, Facilities, Recreation &Culture | Manager, Assets &Projects andManager, Facility Operations | Facilities Operations | PwC | February 4, 2019 | 2019 Q4 | Item retargeted to 2021 Q2 | See description in item 218a. |
| 220a | Develop a formal template of criteria for pursuing/not pursuing capital work. | CLT-Parks, Facilities, Recreation &Culture | Manager, Assets &Projects andManager, Facility Operations | Facilities Operations | PwC | February 4, 2019 | 2019 Q4 | Item retargeted to 2021 Q2 | See description in item 218a. |
| 220b | Define clear ‘documentation’ standard and develop standard forms/templates | CLT-Parks, Facilities, Recreation &Culture | Manager, Assets &Projects andManager, Facility Operations | Facilities Operations | PwC | February 4, 2019 | 2021 Q4 | On target for 2021 Q4 | |
| 220c | Documentation of training and that training material & records are centrally located. | CLT-Parks, Facilities, Recreation &Culture | Manager, Assets & Projects | Facilities Operations | PwC | February 4, 2019 | 2019 Q2 | Item retargeted to 2021 Q2 | See description in item 218a. |
| 221 | Periodic WO Aging Analysis | CLT-Parks, Facilities, Recreation &Culture | Manager, Assets &Projects andManager, Facility Operations | Facilities Operations | PwC | February 4, 2019 | 2019 Q4 | Item retargeted to 2021 Q2 | See description in item 218a. |
| 222 | Design and implement Customer Satisfaction Survey | CLT-Parks, Facilities, Recreation &Culture | Senior Manager, Facilities | Facilities Operations | PwC | February 4, 2019 | 2019 Q4 | Item retargeted to 2021 Q2 | See description in item 218a. |
| 223 | Track Conditions and Building Condition Assessments (BCA) periodically | CLT-Parks, Facilities, Recreation &Culture | Senior Manager, Facilities | Facilities Operations | PwC | February 4, 2019 | 2019 Q4 | Item retargeted to 2021 Q2 | See description in item 218a. |
| 225 | Enhance formal oversight controls over SM policies / procedures and governance | City Clerk | Senior ManagerCommunications & CustomerService | Social Media Strategy Assessment | PwC | February 4, 2019 | 2020 Q4 | In progress | |
| 226 | Define and implement strategy evaluation and performance reporting processes | City Clerk | Senior ManagerCommunications & CustomerService | Social Media Strategy Assessment | PwC | February 4, 2019 | 2020 Q4 | In progress | |
| 229 | Document key content management procedures/checklists and review/update key account level roles/responsibilities. | City Clerk | Senior ManagerCommunications & CustomerService | Social Media Strategy Assessment | PwC | February 4, 2019 | 2019 Q4 | Item retargeted to 2021 Q1 | |
| 235 | Present phase 2 regeneration plan prior to assigning accountabilities for SAMP goals and objectives | WECHC Chief Executive Officer | WECHC - Chief Development and Regeneration Officer | CHC - Asset Management Housing Portfolio | PwC | July 29, 2019 | 2020 Q4 | Item retargeted to 2021 Q1 | |
| 236 | Update LTAM Policy with approved FCI target and outline requirements for review/ approval when changes are required to FCI into a procedure/guideline | WECHC Chief Executive Officer | WECHC - Director of Asset Management | CHC - Asset Management Housing Portfolio | PwC | July 29, 2019 | 2020 Q1 | Complete pending validation by PwC | |