APPENDIX A

SUMMARY OF HOTLINE CALLS REFERRED TO MANAGEMENT: APRIL 1 - JUNE 30, 2020

Tracking Number Date Received from PwC General Description ResponsibleMember ofManagement Management Action Close Date
NTS-001-APR-2020 April 1, 2020 Inquiry related to the status of City ofWindsor Crossing Guards Mark Winterton This request for information has been referred to the City's 311 system. April 2, 2020
NTS-002-APR-2020 April 6, 2020 Anonymous COVID-19 related complaint towards a private company PwC Recommendation given to Internal Audit to direct the individual to file a complaint with theHealth and Safety Contact Centre April 6, 2020
NTS-003-APR-2020 April 6, 2020 Anonymous COVID-19 related complaint regarding the number of people working and to shut down all non-essential workplaces. PwC Recommendation given to Internal Audit to direct the individual to contact the local Health Unit or the Health and Safety ContactCentre April 6, 2020
NTS-004-APR-2020 April 6, 2020 Complaint related to COVID-19 and to report the gathering of a group larger than 5. Valerie Critchley This complaint has been referred to the City's 311 system. April 6, 2020
NTS-005-APR-2020 April 6, 2020 Complaint related to COVID-19 and a request to have the basketball courts closed off or nets removed. Jan Wilson This service request has been referred to theCity's 311 system. April 6, 2020
NTS-006-APR-2020 April 6, 2020 A request to recognize those in our community that have done their job to keep the city safe and healthy during this pandemic Onorio Colucci This request has been referred to the City's 311 system. April 6, 2020
NTS-007-APR-2020 April 9, 2020 A request for information regarding the number of COVID-19 cases and testing Jelena Payne This request for information has been referred to the City's 311 system. April 9, 2020
NTS-008-APR-2020 April 13, 2020 Complaint related to the ServiceOntario location in the 400 CHS building continuing to operate during the pandemic. Onorio Colucci This complaint has been referred to the City's 311 system. April 14, 2020
NTS-009-APR-2020 April 14, 2020 Complaint of a dog owner not cleaning up after their dog Valerie Critchley This complaint has been referred to the City's 311 system. April 14, 2020
NTS-010-APR-2020 April 20, 2020 Complaint related to COVID-19 and the use of face masks during the pandemic. Valerie Critchley This complaint has been referred to the City's 311 system. April 21, 2020
NTS-011-APR-2020 April 28, 2020 Complaint regarding excessive garbage in an alley Mark Winterton This complaint has been referred to the City's 311 system. April 28, 2020
NTS-001-MAY-2020 May 4, 2020 Complaint related to an increase in construction truck traffic in their area Mark Winterton This complaint has been referred to the City's 311 system. May 4, 2020
NTS-002-MAY-2020 May 6, 2021 Anonymous service complaint related to a City department Jelena Payne This complaint has been referred to the City's 311 system. May 6, 2021
NTS-004-MAY-2020 May 19, 2020 Request for information related to a former resident of the City of Windsor Onorio Colucci This request for information has been referred to the City's 311 system. May 19, 2020
NTS-005-MAY-2020 May 20, 2020 Request from Google Maps for access to a City owned facility to take pictures Onorio Colucci This request has been referred to the City's 311 system. May 20, 2020
NTS-006-MAY-2020 May 25, 2020 Complaint that illegal raffles are occurring in Windsor and being posted on Facebook Valerie Critchley This complaint has been referred to the City's 311 system. May 25, 2020
NTS-007-MAY-2020 May 25, 2020 Allegation that a specific individual has not provided full disclosure of information relative to benefits being received from the City of Windsor Jelena Payne Eligibility Review Officer reviewed the file and contacted the complainant for further information. Investigation concluded that that the named client provided our office with accurate information. June 23, 2020
NTS-001-JUN-2020 June 1, 2020 Anonymous allegation that an individual has violated a restraining order on multiple occasions Onorio Colucci This matter has been forwarded to the Windsor Polices Services for information. June 2, 2020
NTS-002-JUN-2020 June 2, 2020 Anonymous complaint related to the same matter from NTS-001-JUN-2020 Onorio Colucci This matter has been forwarded to the Windsor Polices Services for information. June 2, 2020
NTS-003-JUN-2020 June 4, 2020 Complaint related to garbage being left behind during construction on aCity street Mark Winterton This complaint has been referred to the City's 311 system. June 4, 2020
NTS-004-JUN-2020 June 4, 2020 Caller reporting unsafe conditions related to a storm sewer drain on aCity street Mark Winterton This matter has been referred to the City's 311 system. June 4, 2020
NTS-005-JUN-2020 June 8, 2020 Complaint related to the decision to shut down Little River Golf Course for the 2020 season Onorio Colucci This complaint has been referred to the City's 311 system. June 8, 2020