memberships/pay per use, and surcharges and extra fees. | |
Data Reporting Standards | Operator(s) must protect user personal and financial information. The City of Windsor will be given access to the fleet management portal and have access to real-time data feeds (GBFS). Monthly reports of number of devices, km travelled, breakdown by age/gender. Also, month trip records for each trip should be provided (including route) including GIS data. |
Repair | The operator(s) is/are to maintain all devices in a safe and functional state, and promptly remove any damaged, unsafe or non-functional devices from public property. Once notified on an issue, the operator(s) must lock down the device to ensure it cannot be used. Maintenance data must be updated and submitted monthly. |
Rebalancing | Devices must be rebalanced every 24 hours. Operator(s) must respond to pedestrian obstructions and safety concerns within several hours. Operator(s) must inspect any hubs or stations (if applicable) at least once per day to ensure they are kept in safe, tidy, and sanitary conditions. The City may remove or re-park devices in violation with the permit and deduct from the security deposit or fees, resources, and staff time. |
Equipment Standards | Devices must meet Provincial safety requirements. Bikes must include adjustable seat posts, all weather tires, front/rear fenders, GPS location tracking and unique identification number. E-bikes and E-scooters must have GPS location tracking and unique identification number. |
Storage | Bikes to be parked at: |