| Survey question | |||
|---|---|---|---|
| Value Driver | Average rating 2014 to 2019 | Previous year rating | Current year rating |
| The City has confidence in the quality of work that PwC has performed. | 8.4 | 8.1 | 8.3 |
| During the project, the PwC team engaged us (key project participants including the project sponsor) in a meaningful conversation about our business that may have included new ideas about your own business or situation. | 8.4 | 8.5 | 8.4 |
| During the project, the PwC team was approachable, responsive, and developed positive relationships with our team. | 8.9 | 8.7 | 8.2 |
| In a way that was respectful of the City’s other priorities, the PwC team efficiently delivered what they said they would in the internal audit scope memo. | 8.5 | 8.4 | 8.2 |
| The PwC team remained professional, independent, and objective in their dealings with the City personnel and the project. | 9.0 | 8.6 | 9 |
| We would recommend the PwC services to our other contacts. | 8.9 | 8.5 | 8.8 |
Average customer service satisfaction scores are also depicted by chart below for the period from the audit year 2014 - 19 to the seventh audit year ending 2019-20:
