| Service Delivery Metrics | |||||
|---|---|---|---|---|---|
| Activity | Notification | Start | Draft report | Mgt Comments | Issuance |
| Target | At least 20 days prior to start | +/- 2 days from Kick-off Meeting | Within 5 days of completing fieldwork | Within 15 days of issuing draft report | Within 5 days of receiving management comments |
| Actuals | 31 | -1 | 7 | 11 | 4 |
The following chart depicts the time taken in days on average for each phase of the Internal Audit Projects performed on a year on year basis and below the chart a table also details the target days for each phase.
| Complaints & Investigations | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| Activity | Checked within required time frame | # of Spam Contacts | # of Contacts Received | # of hang ups | # of handoffs to management | # of items under analysis | # of items under investigation | # of items investigated | # of items related to Pandemic |
| Concerned Citizen and Employee Hotline Channel | Yes | 161 | 30 | 2 | 25 | 1 | - | 2 | 11 |
| Auditor General Channel | Yes | - | 2 | - | - | - | - | 2 | - |