Performance Objective	Assessment (% Attained)	Summary
5. Contractor equipment breakdowns: Contractor equipment breakdowns during one day in a given winter event should not exceed a total of 5 hours per truck.	Substantially Attained 97.4% contractor equipment did not have breakdowns exceeding performance threshold	From the sample testing of the selected 4 months covering 38 winter day events, we identified 1 (2.6%) instance where the contractor truck was noted as “broken down” for 5 hours 13 minutes and no backup truck came as replacement
6. Tardiness: Late show hours during any winter event for a contractor route should not exceed a total of one (1) hour.	Attained 100%	From our detailed review of 4 sampled months covering 38 winter events , we did not note a winter event where the contractor late shows exceeded one hour.
7. No-show performance: 100% of contractor no-shows were captured and communicated back to the Contractor for remediation and were considered in vendor performance evaluation.	Not Attained	From our detailed review of 4 sampled months, we identified 22 no shows occurred over 3 winter events in January 2019 and 4 no shows occurred over 2 winter events in February 2019. This results in 22 no shows out of a total of 724 truck shifts in the sample. We noted that the contractor no-shows were captured on the supervisor logs; however, no formal notice letter was provided to the contractor requesting immediate remedy of the ‘unacceptable performance ’. In addition, the Contractor has 3 been providing the winter road cleaning services for the City since November 2016 but there has been no vendor evaluation performed. While there is no directly independently verifiable evidence, management has indicated that escalation conversations occurred with the contractor close to the time of the events