| Tracking Number | Date Received from PwC | General Description | ResponsibleMember ofManagement | Management Action | Close Date |
| NTS-001-JAN-2020 | January 10, 2020 | Request for a new Internet Café located in Windsor | Valerie Critchley | This request has been referred to the City's 311 system for resolution. | January 13, 2020 |
| NTS-003-JAN-2020 | January 22, 2020 | Request for a new Internet Café located in Windsor | Valerie Critchley | This request has been referred to the City's 311 system for resolution. | January 22, 2020 |
| NTS-004-JAN-2020 | January 27, 2020 | Request for the removal of a dead rat | Mark Winterton | This service request has been referred to theCity's 311 system for resolution. | January 27, 2020 |
| NTS-005-JAN-2020 | January 27, 2020 | Complainant alleging that an individual is fraudulently collectingOntario Works | Jelena Payne | Eligibility Review Officer reviewed the file and met with the client for further information and documentation. Investigation complete and found there was not enough evidence to substantiate the allegation. Matter closed | April 8, 2020 |
| NTS-006-JAN-2020 | January 27, 2020 | Complaint of poor customer service received from a City of WindsorDepartment | Valerie Critchley | This customer service complaint has been referred to the City's 311 system for resolution. | January 27, 2020 |
| NTS-007-JAN-2020 | January 31, 2020 | Anonymous complaint related to the absence of an Internet Cafe in theCity of Windsor | Valerie Critchley | This complaint has been referred to the City's 311 system for resolution. | January 31, 2020 |
| NTS-008-JAN-2020 | February 6, 2020 | Follow-up call received related to a previous Hotline complaint. | Valerie Critchley | This service request has been referred to theCity's 311 system for resolution. | February 6, 2020 |
| NTS-001-FEB-2020 | February 7, 2020 | Management advised PwC regarding a suspected fraudulent activity perpetrated against a City department | Joe Mancina | Management investigated the issue and has implemented strengthened procedures and internal controls to further protect the City from such fraudulent activity. | February 11, 2020 |
| NTS-002-FEB-2020 | February 20, 2020 | Out of town caller requesting assistance for information related to a personal matter | Jelena Payne | Management contacted the individual and assisted with the requested information. | February 26, 2020 |
| NTS-004-FEB-2020 | February 26, 2020 | Caller requesting information on how to obtain long term care services for his mother | Jelena Payne | This request has been referred to the City's 311 system for resolution. | February 26, 2020 |
| NTS-007-FEB-2020 | March 2, 2020 | Matter unrelated to the City ofWindsor | Onorio Colucci | No action required. | March 2, 2020 |
| NTS-008-FEB-2020 | March 18, 2020 | Management advised PwC regarding a potential violation of a corporate procedure by a City employee | Jan Wilson | Management investigated the matter and met with the employee to review related policies and procedures. Discipline was subsequently issued. Matter closed. | March 19, 2020 |
| NTS-001-MAR-2020 | March 3, 2020 | Matter unrelated to the City ofWindsor | Onorio Colucci | No action required. | March 3, 2020 |
| NTS-002-MAR-2020 | March 23, 2020 | Caller expresses their displeasure regarding publically made comments from a City Councillor towards theDowntown Mission | Onorio Colucci | No action required. | March 23, 2020 |
| NTS-003-MAR-2020 | March 23, 2020 | Matter unrelated to the City ofWindsor | Onorio Colucci | No action required. | March 23, 2020 |
| NTS-004-MAR-2020 | March 25, 2020 | Complainant expressing concerns around parking in front of their rental unit. | Mark Winterton | This complaint has been referred to the City's 311 system for resolution. | March 25, 2020 |
| NTS-006-MAR-2020 | March 30, 2020 | Complaint related to a construction project that is ongoing during the pandemic | Mark Winterton | This complaint has been referred to the City's 311 system for resolution. | March 30, 2020 |
| NTS-007-MAR-2020 | March 31, 2020 | Complainant expressing concerns regarding available parking on a residential street | Mark Winterton | This complaint has been referred to the City's 311 system for resolution. | March 31, 2020 |