r e s u l t s : p r o g r e s s a g a i n s t THE PLAN

Strategic Objective: We will achieve operational excellence.

Performance Commitment

2019 Performance Highlights

Improve technical innovation, productivity and cost performance Plan and invest prudently to meet future needs Measure and achieve best-practice reliability and quality Recognize and reward innovation & leadership

• Invested $21.6 million in the capital program to support the distribution grid and its ability to serve customers: • Invested $8.5 million in replacing aging grid • Invested $13.1 million balance in connecting new customers, maintaining buildings, enhancing the resiliency of the grid, fleet and systems used to serve customers • Successfully completed the 2019 ESA audit cycle, obtaining full compliance with Regulation 22/04, with zero ‘non-compliance’ areas identified. • Continued working with communications companies to share infrastructure, providing Windsor residents with high speed fibre-optic communication links. • Through the ENnovation program, offered all employees an opportunity to develop innovations that would impact organizational stability. • Through the Powerful Partners communications initiative, inspired public recognition of employee expertise, ingenuity, leadership and commitment. • Through the ENWIN Superheroes campaign, offered public and internal recognition to employees for leadership in philanthropy.