CAPABILITY TO DELIVER RESULTS

SyStemS and proceSSeS

ENWIN continued to make significant investments in capital and maintenance in 2019, to enhance the company's effectiveness and to ensure the utility's assets are well maintained and positioned for the future.

More than $21.6 million in capital investments supported the distribution grid and its ability to serve customers.

Of this:

• The $13.1 million balance was spent connecting new customers, enhancing the resiliency of the grid and maintaining buildings, fleet and systems used to serve customers. 

• The $13.1 million balance was spent connecting new customers, enhancing the resiliency of the grid and maintaining buildings, flfleet and systems used to serve customers.

The security of our critical infrastructure and the protection of our customers' data is a serious matter, and we work proactively with security experts in the private and public sectors.

We participate in threat information exchange and collaborate with government, regulators and other utilities to assess and manage risks and to advance progress on the OEB's recommended cybersecurity targets.

Our technology decisions continue to be based on three basic considerations:

• Enhancing service to our customers;

• Creating efficiencies that will increase our competitiveness; and

•  Improving agility and resilience in the face of industry disruption.