APPENDIX A
311 Requests Service Level Target Summary of Departmental Statistics 2020-2021
Department /Service Area |
Service Request Type |
FOR APPROVAL 2020-2021Service Level Target (days) | Current Service Level Target (days) |
2019 | 2018 | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| TotalsSR's | %Closed | % Closedon Time | % ClosedLate | Total SRs | % Closed | % Closedon Time | % ClosedLate | ||||
| Property Flooding/Grading Complaint | 20 | 30 | 246 | 95.53% | 71.14% | 24.39% | 238 | 99.16% | 76.47% | 22.69% | |
| Sign Complaint - Building | 20 | 20 | 39 | 94.87% | 58.97% | 35.90% | 34 | 94.12% | 47.06% | 47.06% | |
| Swimming Pool Complaint | 14 | 20 | 365 | 96.71% | 56.16% | 40.55% | 170 | 100.00% | 72.94% | 27.06% | |
| Yard Condition Complaints | 30 | 30 | 20 | 92.86% | 71.43% | 21.43% | 13 | 90.91% | 63.64% | 27.27% | |