In order to facilitate tracking throughout the year, an End User Support operating account was created so that expenses related to delivering desktop computing across the Corporation could be charged and accounted for in the operating fund. Annually, at year-end, this End User Support operating account is funded from the PC Maintenance/Support reserve. Council Resolution CR783/2005 established this methodology. CR783/2005 states
“That City Council approve the establishment of a Personal Computer (PC) Maintenance/Support Reserve Fund for the maintenance fees charged to all Corporate PC users, in order to finance the on-going support costs for all corporate PC’s including related hardware and software. That related recurring operating expenditures be charged to the operating budget and be recovered from the reserve account annually via a report to City Council summarizing the expenditures. That related hardware and software purchases follow the rules of the purchasing by-law and be reported annually to City Council via a report summarizing the expenditures.”
In compliance with this directive, the 2019 expenditures being recovered from the reserve fund are identified and listed below in the Financial Matters section.
Risk Analysis:
N/A
Financial Matters:
The amount of the transfer from the PC Maintenance/Support reserve to the End User Support operating account for the eligible 2019 expenses was $813,832. This amount is comprised of the following:
| Security Anti-Virus, Firewall, Lic & Support | $187,869 |
|---|---|
| Salaries and benefits | $162,000 |
| SPAM Filter | $89,974 |
| Gartner Group | $66,775 |
| MicroSoft Premier Support | $54,269 |
| Network Switches - Maintenance & Support | $52,125 |
| Desktop Management | $42,536 |
| Server and Storage Maintenance and support | $38,554 |
| IT supplies, tools, misc repairs and software | $30,711 |
| Corporate E-learn | $28,951 |
| Annual charges for two I.T. vans | $22,970 |