| # | Audit report | Observation # and name | Retargets | Executive approval from | Rationale | |
|---|---|---|---|---|---|---|
| 16 | *Facilities Operations | 220- Define clear ‘documentation’ standard and develop standard forms/templates | Original Due Date | Dec 31, 2019 | Manager, Assets & Projects and Manager, Facility Operations |
Background:In review of work order management processes the following were identified: Standard processes/forms/checklists have not been devised and implemented to record management discussions/decisions inconsistency in how staff completed/documented the status of a work order. Further,training schedules, status/completion by staff, and training materials are not centrally tracked and maintained. |
| Retarget Date | June 30,2021 | |||||
| # of Retargets | 1 | |||||
| Days since Identification | 355 days | |||||
| Days past Original Due Date | 0 day | Management concurs to develop a formal template of criteria for pursuing/not pursuing capital work.In addition, develop standard documentation procedures to ensure data entry is consistent & a central repository for training material and records. | ||||
| Reason for Delay: There were 3 key personnel who were required to run daily operations and address the management action plan, however one resigned and another was on unplanned leave. As a result resources were not available to address the issues. The lack of resources, compounded by the COVID-19 pandemic in the first and second quarter of 2020, required a retarget of the due date | ||||||
| Basis for viability of reforecasted: Management personnel positions were available in 2020; however, all focus shifted to providing essential services during the COVID-19 pandemic. If the pandemic concludes by the end of the third quarter of 2020, resources will be assigned to meet the revised target date. |