APPENDIX A - City of Windsor Audit Recommendation Tracking Summary - March 31, 2020

Finding #	Recommendation/Topic	CLT Member Responsible	Assigned to	Audit Report/Source	Audit Unit/Firm	Date Issued	Target Date for Implementation	Current Status (as of March 31, 2020)	Additional Comments
220c	Documentation of training and that training material & records are centrally located.	CLT-Parks, Facilities, Recreation &Culture	Manager, Assets & Projects	Facilities Operations	PwC	February 4, 2019	2019 Q2	Item retargeted to 2021 Q2	See description in item 218a.
221	Periodic WO Aging Analysis	CLT-Parks, Facilities, Recreation &Culture	Manager, Assets & Projects and Manager, Facility Operations	Facilities Operations	PwC	February 4, 2019	2019 Q4	Item retargeted to 2021 Q2	See description in item 218a.
222	Design and implement Customer Satisfaction Survey	CLT-Parks, Facilities, Recreation &Culture	Senior Manager, Facilities	Facilities Operations	PwC	February 4, 2019	2019 Q4	Item retargeted to 2021 Q2	See description in item 218a.
223	Track Conditions and Building Condition Assessments (BCA) periodically	CLT-Parks, Facilities, Recreation &Culture	Senior Manager, Facilities	Facilities Operations	PwC	February 4, 2019	2019 Q4	Item retargeted to 2021 Q2	See description in item 218a.
224	Refresh SM Policy and Implement SM Procedures	City Clerk	Senior Manager Communications & Customer Service	Social Media Strategy Assessment	PwC	February 4, 2019	2019 Q4	Closed
225	Enhance formal oversight controls over SM policies / procedures and governance	City Clerk	Senior Manager Communications & Customer Service	Social Media Strategy Assessment	PwC	February 4, 2019	2020 Q4	In progress
226	Define and implement strategy evaluation and performance reporting processes	City Clerk	Senior Manager Communications & Customer Service	Social Media Strategy Assessment	PwC	February 4, 2019	2020 Q4	In progress
227	Develop standard forms/templates for new account creation requests	City Clerk	Senior Manager Communications & Customer Service	Social Media Strategy Assessment	PwC	February 4, 2019	2019 Q4	Closed
228	Improve controls over Access Management	City Clerk	Senior Manager Communications & Customer Service	Social Media Strategy Assessment	PwC	February 4, 2019	2019 Q4	Closed
229	Document key content management procedures/checklists and review/update key account level roles/responsibilities.	City Clerk	Senior Manager Communications & Customer Service	Social Media Strategy Assessment	PwC	February 4, 2019	2019 Q4	Item retargeted to 2021 Q1
230	Update the Emergency response plan and document process for performing annual update	City Solicitor	Emergency Planning Officer	Emergency Response Planning & Preparedness	PwC	May 6, 2019	2019 Q3	Closed
231	Documentation of EMPC meeting minutes and retention of annual review of emergency management documentation	City Solicitor	Emergency Planning Officer	Emergency Response Planning & Preparedness	PwC	May 6, 2019	2019 Q2	Closed
232	Implement incident notification and briefing documentation/logging	City Solicitor	Emergency Planning Officer	Emergency Response Planning & Preparedness	PwC	May 6, 2019	2019 Q2	Closed
233	Develop process guidelines for continuous improvement exercises, documentation and reporting	City Solicitor	Emergency Planning Officer	Emergency Response Planning & Preparedness	PwC	May 6, 2019	2019 Q4	Closed
234	Review completeness of annual ERP training provided to the staff	City Solicitor	Emergency Planning Officer	Emergency Response Planning & Preparedness	PwC	May 6, 2019	2019 Q4	Closed
235	Present phase 2 regeneration plan prior to assigning accountabilities for SAMP goals and objectives	WECHC Chief Executive Officer	WECHC - Chief Development and Regeneration Officer	CHC - Asset Management Housing Portfolio	PwC	July 29, 2019	2020 Q4	In progress
236	Update LTAM Policy with approved FCI target and outline requirements for review/ approval when changes are required to FCI into a procedure/guideline	WECHC Chief Executive Officer	WECHC - Director of Asset Management	CHC - Asset Management Housing Portfolio	PwC	July 29, 2019	2020 Q1	In progress
237	Establish an acknowledgement procedure to document whether changes to scope prior to issuing addendum were reviewed by a qualified professional	City Engineer	Purchasing Manager	Hotline Investigation - NTS-002- NOV-2018	PwC	July 29, 2019	2019 Q4	Closed