APPENDIX A
SUMMARY OF HOTLINE CALLS REFERRED TO MANAGEMENT: OCTOBER 1 - DECEMBER 31, 2019
| Tracking Number | Date Received from PwC | General Description | Responsible Member of Management | Management Action | Close Date |
|---|---|---|---|---|---|
| NTS-001-OCT-2019 | October 9, 2019 | Complaint related to a City of Windsor pick-up truck. | Mark Winterton | This complaint has been referred to the City's 311 system for resolution. | October 9, 2019 |
| NTS-002-OCT-2019 | October 9, 2019 | Caller alleging excessive noise coming from the audio system of an elementary school | Valerie Critchley | This noise complaint has been referred to the City's 311 system for resolution. | October 9, 2019 |
| NTS-004-OCT-2019 | October 22, 2019 | Complaint of a vehicle parked on the street without a licence plate | Mark Winterton | This complaint has been referred to the City's 311 system for resolution. | October 22, 2019 |
| NTS-005-OCT-2019 | October 22, 2019 | Caller notifying the City that the Ontario 211 Services Annual Report 2018-2019 is now available online | Valerie Critchley/ Jelena Payne | This notice has been referred to the City's 311 system for information. | October 22, 2019 |
| NTS-006-OCT-2019 | October 25, 2019 | Complaint regarding the safety of pedestrians who walk on Hanna St. | Mark Winterton | This complaint has been referred to the City's 311 system for resolution. | October 25, 2019 |
| NTS-007-OCT-2019 | October 30, 2019 | Call was forwarded to administration which was intended to provide comments on alley closings to a City Councillor | Onorio Colucci | Comments have been forwarded to the Councillor. No further action required. | October 30, 2019 |
| NTS-002-NOV-2019 | November 21, 2019 | Anonymous complaint regarding a matter unrelated to the City of Windsor | Onorio Colucci | No action required. | November 21, 2019 |
| NTS-003-NOV-2019 | November 28, 2019 | Caller requesting facility improvements related to the Roseland Golf and Curling Club | Joe Mancina | This service request has been referred to the City's 311 system for resolution. | November 28, 2019 |
| NTS-001-DEC-2019 | December 18, 2019 | Caller expressing concerns regarding an Internet Café in the City of Windsor | Valerie Critchley | This complaint has been referred to the City's 311 system for resolution. | December 18, 2019 |
| NTS-002-DEC-2019 | December 18, 2019 | Caller alleging reckless driving of a yard waste pick up vehicle. | Mark Winterton | This complaint has been referred to the City's 311 system for resolution. | December 18, 2019 |
| NTS-003-DEC-2019 | December 20, 2019 | Caller requesting information related to Canadian Citizenship | Onorio Colucci | Administration reached out to the individual and provided the number to call for further assistance. | December 20, 2019 |
| NTS-004-DEC-2019 | December 23, 2019 | Anonymous complaint regarding a matter unrelated to the City ofWindsor | Onorio Colucci | No action required. | December 23, 2019 |