Although the program was only in effect for a few months last year, the number of calls did not near the limit. Despite the lower fee this year, and the potential for commercial customers, there remains the possibility that the limit will not be reached. The collection cost remains the same whether one stop is collected, or 85 stops are collected. Therefore, it is technically feasible to allow members of Council to request collection until the maximum number of stops is attained. However, should council wish to do so, it would require the approval of the following criteria:

• 1. Request must be received by Environmental Services by Monday at 4pm prior to the collection day of that week (Friday).
• 2. Items must comply with all requirements of the program (size, weight, placement at curbside, etc.)
• 3. Collection would be according to collection zones as determined by Administration
• 4. Council members would be solely responsible for determining who in their ward is eligible for the service. It is strongly recommended that a set of criteria for this determination be developed in order to remain consistent and transparent. Some criteria to consider could be: (1) low income, (2) frequency of request by a particular address, (3) accessibility issues, etc.

Administration cautions that any unused collection stops will vary week to week, and with the new lower user fee in 2018, some weeks may have few openings. Requests from Councillors would have to be considered on a first-come first-serve basis.

Risk Analysis:

Commercial Bulk Collection

There is a moderate risk that commercial collection will result in an unfavorable image for the City of Windsor as items need to be placed curbside. As suggested in the discussion section of this report, a mitigating strategy would be to conduct commercial collection during night operations. Items would be placed out in the evening hours when there is less public activity.

There is a moderate risk that commercial properties will have limited curbside access or that placement of the bulk item curbside will impede pedestrian traffic. This could create accessibility issues and could place the Corporation at risk of liability. To mitigate this, the Waste Collection Contract and Operations Administrator would endeavour to determine an appropriate location for the placement of the bulk item that would carry the least amount of risk.

Multi-residential Bulk Collection

There are significant operational risks associated with this service level. As outlined in the discussion section of this report, these risks relate to placement location, illegal dumping, frustration among residents and difficulty tracking. Mitigation strategies are limited and would likely require further funding for additional resources such as clerical and operation staff for inspection and tracking.