WHAT'S HAPPENING

UNIVERSAL PARKS NOW REQUIRING DOCUMENTATION FOR DISABILITY ACCOMMODATIONS

Guests with special needs that prevent them from waiting in a conventional attraction queue can take advantage of a new accessibility pass at Universal Orlando Resort and Universal Studios Hollywood.

Starting in August, guests requesting attraction queue accommodations must obtain an Individual Accessibility Card (IAC) from the International Board of Credentialing and Continuing Education Standards (IBCCES) by registering online 48 hours before they visit Universal's Florida and California theme parks.

UNIVERSAL ACCESS?: There are new requirements for individuals with disabilities who wish to be able to get a return time for rides when visiting Universal resort properties.

Universal did not respond to multiple requests for comment about the changes, but indicated on its website that "we are updating our accommodations request policy to help streamline our process and provide the best possible service to our guests whose disability prevents them from waiting in a conventional attraction queue environment."

Currently, guests who are not able to stand in line for long periods of time are required to go to guest services on each day of their Universal trip. They then receive a card they can take to attraction entrances, where they get a return time comparable to the attraction's current wait time.

During the IAC registration, guests must

upload documentation, including contact information and a statement from a medical provider, government entity, or educational support professional related to their requested accommodations. Once all requirements for an IAC are met, a Universal Team Member will contact the cardholder to discuss their request for an attraction queue accommodation.

Only IBCCES can issue the IAC, not Universal Orlando Resort or Universal Studios Hollywood. The IAC does not guar

antee entry to an attraction, and any special accommodations or benefits provided are at the sole discretion of that attraction.

The IAC card is good for one year following the registration date and can be updated/renewed as often as needed.

For more information about the new pass for disabilities and special needs, click universalorlando.com/web/en/us/plan-your-visit/accessi- bility-information for Universal Orlando, and universalstudioshollywood.com/web/en/us/accessibility- information for Universal Studios Hollywood.