Item No. 7.5
Council Report: CM 25/2020
Subject: Summary of Hotline Issues Referred to Management by PwC – 2020 Q2 & Q3 - City Wide
Reference:
Date to Council: December 7, 2020Author: Marco Aquino
Executive Initiatives Coordinator
519-255-6100 ext 6477
maquino@citywindsor.ca
City Treasurer
Report Date: October 23, 2020
Clerk’s File #: AF/11247
To : Mayor and Members of City Council
Recommendation:
THAT City Council RECEIVE FOR INFORMATION the Summary of Hotline Issues Referred to Management by PwC from April 1, 2020 – June 30, 2020 (attached as Appendix A) and from July 1, 2020 – September 30, 2020 (attached as Appendix B).
Executive Summary:
N/A
Background:
City Council approved CR110/2013 which approved the Hotline & Notification Protocol. The Hotline & Notification Protocol was subsequently updated with M234-2014 on May 20, 2014. PwC monitors the incoming calls, emails and letters to the City’s Concerned Citizen/Employee Hotline and uses the approved decision tree contained in the Protocol to determine whether PwC or City management is best suited to investigate and resolve each issue.
As of January 20, 2020, Internal Audit reports to the Auditor General, who will oversee all of Internal Audit's activities, which includes the Concerned Citizen/Employee Hotline.
Discussion:
For the period of April 1, 2020 to June 30, 2020, PwC referred thirty (30) Hotline messages to management for investigation and action; for the period of July 1, 2020 to September 30, 2020, PwC referred twenty (20) Hotline messages to management for investigation and action. For a summary of all Hotline messages referred to management by PwC for the periods noted, please see Appendix A and Appendix B for