ES 2 - Recommended Bike Share Framework

Item	Recommendation
Fleet Size	At least 450 bicycles
Fleet Composition	Combination of standard bicycles and e-bikes
Service Area	See Figure 12 (Phase 1)
Service Period	Year-round operation
Term of License	One or two year pilot license
Parking Management	Hybrid dockless model; bike share system to be generally free floating / dockless EXCEPT near high activity areas, where designated geo-fenced drop-zones will regulate pick-up / drop-off locations and mitigate clutter.
FinancialContributions fromCity of Windsor	NoneStaff time anticipated to work with and regulate operator(s)
Financial	All capital and operations costs.
Contributions
Required of Private	Annual Licensing Fee OR application fee, Annual Program Administrative
Operators	Fee per Bike.
	Licensee shall reimburse for any costs (plus penalty) incurred by the City for
	violations of the agreement, or for repair/maintenance of public property.
Cost Overruns	Operator(s) responsible for any cost overruns
Upkeep and Maintenance	Operator(s) responsible for fleet upkeep and maintenance
Operations Plan	Operator(s) must provide operations and maintenance plan, staffing plan.Must have 24-hour customer service phone number and email, as well as direct contact for City staff.
User Interface and Payment Systems	Operator(s) to be responsible for providing a simple to use access portal that protects personal information and the privacy of the user.To ensure access for all, the operator(s) must provide a proposed payment plan outlining how the operator(s) will provide service to those without smartphones and those without a credit card.
Costs	Operator(s) retains the right to set pricing and user fees, but will consult with the City in doing so. Must submit costs in proposal as well as package options for memberships/pay per use, and surcharges and extra fees.
Data Reporting Standards	Operator(s) must protect users personal and financial information.The City of Windsor will be given access to the fleet management portal and have access to real-time data feeds (GBFS). Monthly reports of number of bikes, km travelled, breakdown by age/gender.Also, monthly trip records for each trip should be provided (including route) including GIS data.