181

5.0 Strengths and Gaps

The following section outlines the strengths and gaps of Windsor Essex’s shelter system, and how it compares with effective evidence-based practices.

Strengths

A number of aspects of Windsor Essex’s shelter system support immediate and low-barrier access to shelter:

There is generally immediate access to shelter when someone presents and beds are available, and there are some opportunities to flex the number of beds available based on demand/ weather both in the shelters and through motels for families
Substance use in and of itself does not present a barrier to access and is not considered a reason for discharge
Shelters generally accommodate people regardless of criminal history
Families of different configurations, such as two-parent households, and mothers with teen boys are able to access shelter together
Some shelters accommodate clients who are working nights
Shelters work closely with outreach teams to intentionally outreach to and engage people who are reluctant to access shelter
Safe storage of possessions is provided at each of the shelters (e.g. one bag)
There is an informal (although sometimes inconsistent), arrangement with the Humane Society for short term stays for pets offsite
Service plans not specific to housing are voluntary, and clients are not discharged for not following through.

Gaps

There are some aspects of the current shelter services that can present barriers to access:

Some shelters have income and asset eligibility limits and require documentation, such as bank statements and eviction notices
Not all shelters have the capacity to check clients in throughout the day
In shelters where clients are checked in an out on a daily basis, access for new clients can occasionally be unpredictable when demand is high
Some shelters no longer place singles in motel rooms, which can present a barrier for those with high vulnerabilities needing their own room