Comparator municipalities were asked about what they consider shelters’ roles to be with immigrants/refugees/refugee claimants. These municipalities generally reported that they serve immigrants/refugees/refugee claimants in their shelters, and in some cases they have seen a substantial increase in shelter use by this population group. Windsor Essex also serves immigrants/refugees/refugee claimants in their shelters, particularly when refugee specific shelters are at capacity. Specific services targeted at this population group in other municipalities were limited. Hamilton acknowledged that this group does need more support with immigration papers. Halton indicated that it has an agreement for 10 beds with the Multicultural Centre for transitional housing for this group, but nothing targeted for emergency shelter. Ottawa will offer repatriation if the household has housing in their ‘home’ community.