From:

Sent: November 18, 2020 12:23 PM

To:

Subject: Flooding

Hi I have had flooding issues for years at my house which is a four-level back split. I filed one claim when it first came up the drain after we just finished making two bed rooms on the fourth level. After the claim was finished the company we deal with said we were no longer covered for flooding due to coming through the drain. We then had another 1 more flood which we repaired the dry wall and the carpe ng at our cost. the third me we just ripped up the dry wall and the carpe ng, then put up all the totes and boxes we stored on raised shelving. I do need to note that I have never complained to the city before the last flood, at which me I filed a complaint through 311. the me before we put shelving up, I was storing my mother's pictures and other childhood memories that cannot be replaced. going forward I will con nue to complain when we are flooded because of the drain. We pay over $3000.00 in property taxes and do not have sidewalks , do not get plowed when we get too much snow because our block is not on a bus route. I am red of the service we get from this city and flooding.

Sincerely Theresa Woods. Windsor, On