Creating more responsive and fexible public services

The COVID-19 pandemic reinforced the need for the Ontario Public Service and the Broader Public Sector to revisit how they serve the people of the province. The province can make a real diference in the quality of service it provides to Ontarians – by recruiting and retaining the best people and giving them the skills and tools they need. This includes applying lean principles to ensure that work on the frontlines, and behind the scenes, brings value to the people of Ontario and to our workers.

The goal will be making government processes faster and more efcient, such as redesigning complicated, confusing forms or getting an application approved. For example, an additional 1,800 people a day can now receive licence plate stickers when renewing online at ServiceOntario, a 29 per cent jump since July 2020.

Projects

1. Workforce Data

Expand the collection of provincial public sector workforce data to increase transparency and accountability, and make more efective use of public resources.

2. Core Internal Processes

Re-design core processes, such as approvals for program or permit applications, so citizens can get what they need faster and easier.

3. Lean Executive Sponsor Program

Make the Ontario Public Service more agile by supporting new ways of working and improving everyday services, such as getting a driver’s licence, by ensuring public service executives provide dedicated support to champion and drive improvement projects that speed up and simplify the delivery of critical government services.