Action Plan

The Action Plan is an ambitious roadmap to improve the overall functioning of government at a rapid pace, based on lessons learned during the ongoing COVID-19 pandemic. The vision of this roadmap is to make government services customer-focused, digital- and data-driven. In so doing, we’ll also improve the speed of government operations and decision-making.

To accomplish these outcomes, the Action Plan includes more than 30 projects that will change the way people and businesses interact with government.

The projects are organized into four categories:

• Making government services more

• digitally accessible

• Reducing red tape and simplifying

• policies, while protecting public

• health and safety

• Improving government purchasing

• Creating more responsive and fexible public services

These projects were prioritized based on the need to bring government services to where people already live and conduct their business. And this is only the beginning. More projects will be announced over the coming weeks and months.