c a p a b i l i t y t o DELIVER RESULTS

WCU's capability to achieve the objectives set out in its strategic direction is a function of its assets and expertise, both tangible and intangible, and its systems and capital resources.

aSSetS

WCU's total assets are $416 million as at December 31, 2019. Its largest subsidiary, EWU, had significant ongoing investments in distribution infrastructure and technology systems in 2019.

EWU continues to be affected by the reality of aging infrastructure, which is a factor for many utilities. EWU manages this through increased infrastructure investments and a detailed plan to target distribution system spending where it will have the most benefit.

In 2019, $21.6 million was invested to maintain and expand the distribution system and related infrastructure to meet customer needs. These investments are having the desired impact, as the company continues to maintain electricity service reliability.

electricity diStriBution aSSetS

EWU and its predecessor companies have delivered a reliable supply of electricity to homes and businesses in Windsor for more than 100 years.

reneWaBle Generation

EWU continued to help its customers contribute to the greening of the electricity supply — and reduce their electrical costs — by supporting their installation of solar panels supplying power to the grid through the Province's Feed-In Tariff (FIT) programs.

In 2019, the company connected 673 new load customers, which was the highest number of new connections in the last 10 years. New generation connections dropped from 109 in 2018 to only 5 in 2019. The decrease was due to the ending of provincial subsidies for new generators in 2019.

expertiSe

Our focus on people and culture recognizes the importance of the people whose talent, dedication and daily work supports the vision and mission of the company.

Our success depends on a highly skilled, well trained, knowledgeable workforce and a safe, healthy work environment. Achieving the company's strategic objectives requires an environment that enables constant growth and learning. This allows us to maintain a workforce with the right skill sets to deliver on existing and new business lines.

maintaininG Workforce reSourceS

As the utility sector workforce ages, the talent and experience drain associated with significant numbers of retirements remains at the forefront for many of Ontario's LDCs.

Like many other utilities, ENWIN faces changing workforce demographics that require a concerted response. We employed 294 people as at December 31, 2019 in our electricity and water divisions.

Through a comprehensive and integrated talent management strategy, and through collaboration with our Engaged Workforce Council we are focused on anticipating and meeting talent needs, attracting and retaining the right talent, effectively deploying resources and managing the development of our staff.

This includes:

•  Extensive, focused, mentored, on-the-job, practical training apprenticeship programs to ensure the availability of qualified journeypersons;