f i v e a r e a s OF FOCUS

StrateGic oBjectiveS

The ENWIN Group's strategic themes fall into five areas of focus: Customer Service, People & Culture, Quality & Innovation, Organizational Sustainability and Community & Partnerships.

FOCUS:

cuStomer Service

We will deliver exceptional value to our customers, by:

• Committing to the safe and reliable delivery of cost effective power and water services;

• Engaging and informing our customers about our business and its impact on them; and

• Understanding customer expectations, then defifining, measuring and improving our service excellence, responsiveness and customer satisfaction.

FOCUS:

people & culture

We will provide a safe workplace with diverse, highly skilled and engaged employees by:

• Striving consistently for the highest health and safety standards and performance, for our employees and the public;

•  Retaining, recruiting and developing the right people in the right roles and ensuring they deliver their best;

•  Providing opportunities for staff to develop and grow into the leaders of tomorrow; and

• Fostering a culture of high performance, initiative and accountability.

FOCUS:

quality & innovation

We will achieve operational excellence by:

• Championing continuous improvement, including technical innovation, productivity and cost performance throughout the organization;

•  Planning and investing prudently to meet the future needs of our customers;

• Measuring and acting on bestpractice metrics for reliability and quality; and

•  Recognizing and rewarding innovation, responsiveness and leadership.