t a b l e o f CONTENTS

• 1 Message from Windsor Utilities Commission
• 3 Mission, Vision and Values
• 5 Introduction
• 6 Treatment Equipment
• 7 Operational Checks, Sampling and Testing - General
• 7 Operational Checks
• 8 Microbiological Sampling and Testing
• 9 Chemical Sampling and Testing
• 13 Sampling and Testing - Lead
• 13 Reporting Test Results
• 13 Schedule 17
• 14 Summary Reports for Municipalities
• 15 Capital Renewal Program
• 17 Financial Highlights
• 18 Financial Results
• 19 Financial Statements
• 57 Appendix A - Operational Charts
• 65 Appendix B - 2019 O.Reg 170/03 Annual Report
• 72 Board of Commissioners and Executive & Senior Management Team