APPENDIX A
311 Requests Service Level Target Summary of Departmental Statistics 2020-2021
Department /Service Area |
Service Request Type |
FOR APPROVAL 2020-2021Service Level Target (days) | Current Service Level Target (days) |
2019 | 2018 | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| TotalsSR's | %Closed | % Closedon Time | % ClosedLate | Total SRs | % Closed | % Closedon Time | % ClosedLate | ||||
| Windsor's Voice | 3 | 3 | 433 | 100.00% | 84.06% | 15.94% | 310 | 100.00% | 80.65% | 19.35% | |
| Chief Administrative Office | Employee SF - CAO | 7 | 7 | 2 | 100.00% | 100.00% | 0.00% | 1 | 100.00% | 100.00% | 0.00% |
| City Clerk | Employee SF - City Clerk | 7 | 7 | 109 | 98.17% | 87.16% | 11.01% | 109 | 93.58% | 92.66% | 0.92% |
| City Engineer | Employee SF - City Engineer | 7 | 7 | 146 | 100.00% | 92.47% | 7.53% | 166 | 100.00% | 95.18% | 4.82% |
| City Solicitor | Employee SF - City Solicitor | 7 | 7 | 26 | 100.00% | 96.15% | 3.85% | 11 | 100.00% | 90.91% | 9.09% |
| City Treasurer | Employee SF - City Treasurer | 7 | 7 | 1 | 100.00% | 100.00% | 0.00% | 2 | 100.00% | 100.00% | 0.00% |
| Community & Health Commissioner | Employee SF - Community/Health Commissioner | 7 | 7 | 8 | 100.00% | 87.50% | 12.50% | 5 | 80.00% | 60.00% | 20.00% |
| Needle Bin Feedback | 2 | 2 | 7 | 100.00% | 0.00% | 100.00% | 1 | 100.00% | 100.00% | 0.00% | |
Contracts, Field Services & Maintenance |
Alley Complaint | 20 | 20 | 291 | 99.31% | 78.69% | 20.62% | 271 | 100.00% | 80.07% | 19.93% |
| Basement Flooding | 3 | 3 | 269 | 99.63% | 99.63% | 0.00% | 684 | 99.71% | 99.56% | 0.15% | |
| Cleanout Repair Program | Registration | Registration | 197 | 100.00% | 100.00% | 0.00% | |||||
| Curb Complaint | 20 | 20 | 98 | 93.88% | 64.29% | 29.59% | 100 | 98.00% | 73.00% | 25.00% | |
| Downspout Disconnect Service | 20 | 20 | 290 | 98.97% | 93.45% | 5.52% | 427 | 100.00% | 88.06% | 11.94% | |
| Drainage | 20 | 20 | 98 | 91.84% | 65.31% | 26.53% | 148 | 98.65% | 83.78% | 14.86% | |
| Driveway Damage | 20 | 20 | 16 | 93.75% | 68.75% | 25.00% | 18 | 88.89% | 66.67% | 22.22% | |
| Driveway Permit Issues | 20 | 20 | 46 | 97.83% | 95.65% | 2.17% | 29 | 96.55% | 75.86% | 20.69% | |
| Fence Repairs on City Property | 20 | 20 | 5 | 80.00% | 60.00% | 20.00% | 18 | 94.44% | 50.00% | 44.44% | |
| Guard Rail Repair | 20 | 20 | 10 | 90.00% | 30.00% | 60.00% | 12 | 91.67% | 41.67% | 50.00% | |
| Overland Flooding | 1 | 1 | 4 | 100.00% | 25.00% | 75.00% | |||||
| Pothole | 5 | 5 | 2,193 | 99.64% | 78.98% | 20.66% | 2,836 | 99.75% | 80.89% | 18.86% | |
| PPO - Building Structures | 20 | 20 | 19 | 89.47% | 84.21% | 5.26% | 14 | 100.00% | 78.57% | 21.43% | |
| PPO - Capital Works Projects | 20 | 20 | 87 | 54.02% | 22.99% | 31.03% | 481 | 94.18% | 49.69% | 44.49% | |
| PPO - Construction Material/Equip | 20 | 20 | 132 | 98.48% | 88.64% | 9.85% | 119 | 94.96% | 62.18% | 32.77% | |
| PPO - Construction Signs/Barricades | 20 | 20 | 49 | 93.88% | 83.67% | 10.20% | 44 | 97.73% | 75.00% | 22.73% | |
| PPO - Dumpster/Garbage Bins | 20 | 20 | 27 | 100.00% | 85.19% | 14.81% | 24 | 95.83% | 75.00% | 20.83% | |
| PPO - Emergency | 2 | 2 | 42 | 97.62% | 52.38% | 45.24% | 14 | 100.00% | 64.29% | 35.71% | |
| PPO - Fence/Hedge | 20 | 20 | 80 | 97.50% | 92.50% | 5.00% | 103 | 99.03% | 59.22% | 39.81% | |
| PPO - Landscaping Material | 20 | 20 | 68 | 94.12% | 86.76% | 7.35% | 58 | 96.55% | 68.97% | 27.59% | |
| PPO - Sidewalk Cafe | 20 | 20 | 1 | 100.00% | 100.00% | 0.00% | 3 | 100.00% | 66.67% | 33.33% | |
| PPO - Sign Complaint ROW | 20 | 20 | 91 | 97.80% | 90.11% | 7.69% | 120 | 100.00% | 88.33% | 11.67% | |
| PPO - Sports Equipment | 20 | 20 | 19 | 100.00% | 94.74% | 5.26% | 34 | 100.00% | 88.24% | 11.76% | |