APPENDIX A
311 Requests Service Level Target Summary of Departmental Statistics 2020-2021
Department /Service Area |
Service Request Type |
FOR APPROVAL 2020-2021Service Level Target (days) | Current Service Level Target (days) |
2019 | 2018 | ||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Totals SR's | %Closed | % Closed on Time | % Closed Late | Total SRs | % Closed | % Closed on Time | % Closed Late | ||||
Bylaw Enforcement |
Adult Entertainment Parlour | 14 | 14 | 11 | 100.00% | 63.64% | 36.36% | 8 | 100.00% | 100.00% | 0.00% |
| Antique Metal - Old Gold | 14 | 14 | 5 | 100.00% | 80.00% | 20.00% | 9 | 100.00% | 100.00% | 0.00% | |
| Automobile Service Station | 14 | 14 | 132 | 100.00% | 86.36% | 13.64% | 124 | 98.39% | 92.74% | 5.65% | |
| Barking Dog Complaint (Proactive) | 21 | 21 | 6 | 100.00% | 100.00% | 0.00% | 11 | 100.00% | 81.82% | 18.18% | |
| Bed & Breakfast/Guest House | 14 | 14 | 2 | 100.00% | 50.00% | 50.00% | 3 | 100.00% | 100.00% | 0.00% | |
| Bill Distributor | 14 | 14 | 1 | 100.00% | 100.00% | 0.00% | 4 | 100.00% | 100.00% | 0.00% | |
| Bingos & Charities | 14 | 14 | 1 | 100.00% | 100.00% | 0.00% | |||||
| Body Modification | 14 | 14 | 11 | 100.00% | 100.00% | 0.00% | |||||
| Body Rub Parlour | 14 | 14 | 1 | 100.00% | 100.00% | 0.00% | 1 | 100.00% | 100.00% | 0.00% | |
| Dilapidated Vehicles Complaint (Proactive) | 21 | 21 | 25 | 100.00% | 68.00% | 32.00% | 52 | 100.00% | 94.23% | 5.77% | |
| Dirty Yard Complaint | 21 | 21 | 7,767 | 98.74% | 89.66% | 9.08% | 5,937 | 99.21% | 96.26% | 2.95% | |
| Dog - Excrement (Proactive) | 21 | 21 | 2 | 100.00% | 100.00% | 0.00% | 4 | 100.00% | 100.00% | 0.00% | |
| Dog - Unlicensed (Proactive) | 21 | 21 | 1,449 | 100.00% | 97.52% | 2.48% | 2,213 | 99.95% | 90.60% | 9.35% | |
| Dog Complaint | 21 | 21 | 946 | 99.79% | 81.61% | 18.18% | 805 | 99.75% | 87.58% | 12.17% | |
| Entertainment Lounge | 14 | 14 | 8 | 100.00% | 87.50% | 12.50% | 7 | 100.00% | 100.00% | 0.00% | |
| Escorts | 14 | 14 | 1 | 100.00% | 100.00% | 0.00% | |||||
| Fireworks Complaint | 14 | 14 | 3 | 100.00% | 100.00% | 0.00% | |||||
| Food Store | 14 | 14 | 76 | 100.00% | 97.37% | 2.63% | 81 | 100.00% | 98.77% | 1.23% | |
| Garbage Preparation Complaint | 14 | 14 | 1,117 | 99.91% | 95.08% | 4.83% | 1,284 | 98.68% | 95.87% | 2.80% | |
| Grass-Weeds on Private Property (Proactive) | 21 | 21 | 13 | 100.00% | 38.46% | 61.54% | 180 | 100.00% | 95.00% | 5.00% | |
| Hawker - Peddler | 14 | 14 | 1 | 100.00% | 100.00% | 0.00% | 6 | 100.00% | 100.00% | 0.00% | |
| Heating Work - HVAC | 14 | 14 | 1 | 100.00% | 0.00% | 100.00% | |||||
| Holistic Centre | 14 | 14 | 5 | 100.00% | 80.00% | 20.00% | 7 | 100.00% | 85.71% | 14.29% | |
| Holistic Practitioner | 14 | 14 | 1 | 100.00% | 100.00% | 0.00% | |||||
| Hospitality | 14 | 14 | 140 | 100.00% | 97.14% | 2.86% | 144 | 100.00% | 90.97% | 9.03% | |
| Idling Complaint | 14 | 14 | 43 | 100.00% | 83.72% | 16.28% | 42 | 100.00% | 92.86% | 7.14% | |
| Keeping of Animals | 21 | 21 | 147 | 100.00% | 81.63% | 18.37% | 111 | 100.00% | 90.09% | 9.91% | |
| Livery Driver Complaint | 14 | 14 | 1 | 100.00% | 100.00% | 0.00% | |||||
| Lodging House Complaint | 30 | 30 | 20 | 100.00% | 90.00% | 10.00% | 26 | 100.00% | 88.46% | 11.54% | |
| Mobile Sign Lesser | 14 | 14 | 1 | 100.00% | 100.00% | 0.00% | |||||
| Mobile Vendor of Food | 14 | 14 | 3 | 100.00% | 100.00% | 0.00% | 1 | 100.00% | 0.00% | 100.00% | |