Service Request	Current Duration	New Duration	Rationale
Building/Land Improper Use	30	25	Building reviewed the current established service levels and has determined there is opportunity to lower the service level durations to reflect Council’s recent enhanced funding of Building enforcement and Council’s expectation of enhanced enforcement and response.
Building Condition Complaint	30	25
Construction Site Conditions	20	10
No Permit	20	14
No Plumbing Permit	20	14
No Pool Permit	20	14
Private Parking Lots Illegal Use	30	25
Property Flooding/Grading	30	20
Swimming Pool Complaint	20	14
EnvironmentalContracted ServicesFeedback	4	7	Gathering information and details on a complaint often takes longer than 4 days. This change in duration more accurately reflects time needed to complete investigations appropriately.

There are no changes for the remainder of Service Level Targets across the Corporation.

Risk Analysis:

Analysis and ongoing review of departmental Service Level Targets is important to ensure alignment of resources, reflect Council priorities, manage customer expectations and support our collective efforts in providing accountable, efficient and effective municipal service delivery to our citizens.

Financial Matters:

Although it varies by department and service, desired improvements to service targets may have budget impacts. The impacts would be presented in separate reports based on council inquiries.