9. ROLES AND RESPONSIBILITIES

MMAH will undertake the following activities:

• Program design, funding and accountability, in partnership with CMHC;
• Adjustment of the CMHC AMRs as appropriate, and determine the AMR for areas where data is not available;
• Flow eligible administration cost funding and funds for first and last months' rent directly to Service Managers; and
• Arranging from ServiceOntario a program call centre to respond to enquiries.

Service Managers will undertake the following activities:

• Selecting households that may be eligible for program participation and distributing application forms to interested households;
• Ensuring interested households have been informed of benefits and risks of the COHB program;
• Ensuring interested households have consented to the disclosure of their personal information to the CRA, MMAH, and MOF;
• Completing the "Service Manager Use Only" section of the application form;
• Collecting and sending completed application forms to MOF for processing;
• Collecting required information on intake, and submitting required reports and claims to MMAH;
• Providing first and last months' rent payments to eligible households (to be reimbursed by MMAH, as appropriate;
• Submitting quarterly payment claims to MMAH;
• Notifying MOF of certain events, including a household's acceptance of an offer of RGI housing or similar type of housing assistance; and
• Completion and distribution of T5007 tax slips to households to report first and last months' rent payments for income tax purposes.

MOF will undertake the following activities:

• Distribution of application forms to Service Managers for distribution to eligible households;
• Processing applications including income verification of applicants;
• Determining eligibility for the benefit;
• Calculating benefit amounts;
• Making payments directly to eligible households (or to a third party if directed by the household);
• Reassessing eligibility and benefit amounts annually;
• Completing in-year reviews [when requested by households], in partnership with MMAH;
• Providing monthly reports to MMAH on participation rates and funding expensed;
• Completion and distribution of T5007s tax slips to households to report the benefit for income tax purposes; and
• Respond to enquiries from participating households, as referred from ServiceOntario.

ServiceOntario will undertake the following activity:

• Operate the Information Centre to respond to program enquiries and receive account changes from participating households.