Service Managers can request and view MOF reports of participating households through the ONT-TAXS online portal.

8.4 Service Level Standards

Applicants assisted under the COHB program do not count towards meeting Service Managers' service level standards. Service level standards identify the minimum number of low-income households required to receive RGI assistance (or approved alternative assistance) in Service Manager areas, as set out in the Housing Services Act, 2011.

8.5 French Language Services Act Compliance

Service Managers who are located in or servicing an area that is designated under the French Language Services Act are required to:

• Ensure services are provided in French; and
• Make it known to the public (through signs, notices, other information on services, and initiation of communications in French) that services provided to and communications with the public in connection with the COHB program are available in French.

Services being provided directly to the public by Service Managers, or through the office of a subcontractor (e.g., local non-profit agency), are required to comply with the French Language Services Act.

To demonstrate compliance, Service Managers are required to submit French Language Services Reports to MMAH confirming that the requisite French language services are being provided. An initial report must be signed and submitted to MMAH at the time of signing the Transfer Payment Agreement, and reports must be submitted annually thereafter by July 15.

Sample French Language Services Report templates are included as part of the Transfer Payment Agreements.