Service Delivery Metrics
Activity Notification  Start  Draft report  Mgt Comments  Issuance
Target At least 20 days prior to start +/- 2 days from Kick-off Meeting Within 5 days of completing fieldwork Within 15 days of issuing draft report Within 5 days of receiving management comments
Actuals 31 -1 7 11 4

The following chart depicts the time taken in days on average for each phase of the Internal Audit Projects performed on a year on year basis and below the chart a table also details the target days for each phase.

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Complaints & Investigations

Activity
Checked within required time frame # of Spam Contacts # of Contacts Received # of hang ups # of handoffs to management # of items under analysis # of items underinvestigation # of items investigated # of items related to Pandemic
Concerned Citizen and Employee HotlineChannel Yes 161 30 2 25 1 - 2 11
Auditor General Channel Yes - 2 - - - - 2 -

PwC | The Corporation of the City of Windsor: Internal Audit Summary Report - January 1, 2020 to April 30, 2020 (FINAL)