Contents

• 1. Executive Summary 1 
• 1.1 2019-20 IA Plan Completion Overview 1
• 1.2 Performance Dashboard 2019-20 2
• 2. Summary Report 3
• 2.1 During the period (September 2019 - December 2019) 3
• 2.2 In the coming period (January 2020 - March 2020) 4
• 2.3 Concerned Citizen and Employee Hotline Summary (September 2019 to December 2019) 4
• 2.4 Complaint to Auditor General Summary (September 2019 to December 2019) 4
• 2.5 Internal Audit Summary 5
• Appendix A - Unallocated Effort  6
• Appendix B - Concerned Citizen and Employee Hotline Status 7
• Appendix C - Auditor General Complaint Handling Status 8
• Appendix D - Planning and Development Internal Audit Report  10
• Appendix E - Hotline Investigation Report - NTS-003-SEP-2019 29
• Appendix F - Complaint Investigation Report - Lancaster Plane 43