• Assistance in completing applications for the Canada Emergency Response Benefit (CERB);

• Connection to income maintenance staff at Ontario Works and Ontario Disability Support Program offices as applicable;

• Connection to Office of the Public Guardian and Trustee Office as appropriate;

• Review of housing listings found online;

• Assistance in obtaining necessary documents required for housing applications (ex. Identification, income verification, etc.);

• Referrals to other support agencies as required (ex. Legal Assistance of Windsor, WEFight, Crisis & Mental Wellness Centre, Assisted Living Southwestern Ontario, Canadian Mental Health Association, etc.);

• Referrals to primary health care providers, as required;

• Harm Reduction; and

• Warm transfer and service restriction resolution into Emergency Shelter.

  In addition participants have requested the following resources be offered at the space:

• Housing, medical assistance

• Overnight sleeping space

• Mental health supports

• Bulletin board with available affordable units

• Assistance obtaining identification

• COVID funds

  Additional comments provided by participants have been:

• Thank you for the space.

• This staff was the best. [The Outreach Worker] helped my mental state.

• Your care and concern helps me be a better person.

• I love this place, its amazing for people that are homeless that there is somewhere safe where we can go and get the help we need.

• Water World provides me time away from the challenges of shelter life.

Participant feedback has guided the evolution of the program.