Meet Johnny

Johnny wants to apply for a government service on Ontario.ca. He learns that instead of coming into a government ofce to show his ID, he can download a digital wallet app and apply for the service online. The app helps him validate his identity using the information on his driver’s licence and health card and creates a digital version of his identity that can be used wherever a website or service is set up to accept it. On the Ontario.ca website where he is asked to enter personal information (e.g., name, date of birth), he uses his digital wallet to do this securely using his digital identity. Johnny grants the app consent to access his digital identity and his digital wallet shares only the necessary personal information with the government website, populating the application without a trip to an ofce. From now on Johnny can use this digital wallet any time an appropriately enabled service needs to verify these facts about him. Not just online, but in an ofce or from his mobile phone. The service is more efcient, and his personal information is fully protected.

Meet Sophia

Sophia is one of 1.4 million Ontarians who lack access to broadband services that meet the minimum service standard set out by the federal government. Sophia is also working from home during the COVID-19 pandemic and struggles to connect to the online world. She’d like to improve the speed of her connection, but the infrastructure to do so doesn’t exist in her area. Through a new provincial investment program, Improving Connectivity for

Ontario (ICON), the government is increasing the percentage of Ontarians with access to quality and reliable broadband and cellular services that meet national standards. This means Sophia will have the internet access she needs, when and where she needs it.