TABLE OF CONTENTS

About These Guidelines  1

List of Acronyms  1

1. Summary  2

2. Introduction  3

3. About the PHB  4

4. Program Description  5

• 4.1 Objectives  5
• 4.2 Targets and Outcomes  5
• 4.3 Priority Groups  5
• 4.4 Eligibility Criteria: New Applicants  6
• 4.5 Eligibility Criteria: Annual Renewal  7
• 4.6 Owning a Home  7
• 4.7 Portability  7
• 4.8 PHB-SPP Program (2018-2020) Recipients  8

5. Program Delivery  9

• 5.1 Application Process  9
• 5.2 Annual Renewal Process  10

6. Payments to Applicants 11

• 6.1 Calculation of COHB  11
• 6.2 Average Market Rent (AMR)  11
• 6.3 Adjusted Family Net Income (AFNI)  12
• 6.4 Interaction with Social Assistance  13
• 6.5 Automated Income Verification  13
• 6.6 Exemption from Automated Income Verification  14
• 6.7 First and Last Month's Rent  14
• 6.8 In-Year Changes  14
• 6.9 Monthly Payments  15
• 6.10 Direct Deposit  15
• 6.11 T5007 Tax Forms  16

7. Funding  17

8. Accountability and Reporting  18

• 8.1 Memoranda of Understanding  18
• 8.2 Transfer Payment Agreements  18
• 8.3 Quarterly Claims  18
• 8.4 Service Level Standards  19
• 8.5 French Language Services Act Compliance  19

9. Roles and Responsibilities  20

10. Important Dates  21

Appendix A: Ministry of Municipal Affairs and Housing Contacts  22

Appendix B: Ministry of Children, Community and Social Services Regional Office Contacts  24