recipients who want to change the account for direct deposit must fill out a new Direct Deposit Authorization Application form (for clients).

Applicants without a bank account may receive payment by cheque mailed to their address. These applicants should be encouraged to secure bank accounts for direct deposit whenever possible.

Recipients may request redirection of their monthly WEHB payment to their landlord or a trustee. They must complete the Direct Deposit Authorization Application form (for third parties) to redirect payment. Where the amount of the WEHB exceeds the cost of rent, only the rental amount will be redirected to the landlord. The remaining portion will – be paid to the recipient normally by direct deposit per the Direct Deposit Authorization Application form (for clients). The whole of the WEHB may be redirected to a trustee at the recipient’s request.

Recovery of Excess Payment

Recipients who become ineligible for the WEHB are determined ineligible effective the first day of the month following date of notice, and their next scheduled payment is stopped.

However, a former recipient may be responsible for the repayment of any WEHB issued for a period in which the recipient also:

• resided outside of the Windsor Essex service area

• resided in an RGI unit as a tenant or co-op member

• received a different housing benefit or other form of financial housing assistance (excluding social assistance shelter allowance).

• misrepresented or withheld information that would have affected eligibility for the WEHB or the amount of benefit payable.

Any excess payment issued may be collected as a debt owed to the City of Windsor as Service Manager:

• directly from the recipient or former recipient

• from future WEHB payments.

If the debt is collected from future WEHB payments, it may reduce the benefit by no more than 20 percent of the monthly benefit.

If an excess WEHB payment has already been recovered by Ontario Works or ODSP, the debt will not be collected back.