From our detailed review of 4 sampled months, we identified​ ​22 no shows occurred over 3 winter events in January 2019 and 4 no shows occurred over 2 winter events in February 2019. This results 22 no shows out of a total of 724 truck shifts in the in​ We noted that the contractor no-shows were captured sample​. on the supervisor logs; however, no formal notice letter was provided to the contractor requesting immediate remedy of the 3 ‘unacceptable performance ’. In addition, the Contractor has been providing the winter road cleaning services for the City since November 2016 but there has been no vendor evaluation performed. there is no directly independently verifiable ​While evidence, management has indicated that escalation conversations occurred with the contractor close to the time of the events.

100% of contractor no-shows were captured and communicated back to the Contractor for remediation and were considered in vendor performance evaluation.