Item Recommendation
Repair The operator(s) is/are to maintain all bikes in a safe and functional state, and
promptly remove any damaged, unsafe or non-functional bikes from public
property.
nce notified of an issue, the operator(s) must lock down the bicycle to
ensure it cannot be used.
aintenance data must be updated and submitted monthly.
Rebalancing Bicycles must be rebalanced every 24 hours. Operator(s) must respond to
pedestrian obstructions and safety concerns within several hours.
perator(s) must inspect any hubs or stations (if applicable) at least once per
day to ensure they are kept in safe, tidy, and sanitary conditions.
he City may remove or re-park bicycles in violation with the permit and
deduct from the security deposit for fees, resources, and staff time.
Equipment
Standards		 Bikes must meet Provincial safety requirements and include adjustable seat
posts, all-weather tires, front/rear fenders, GPS location tracking, unique
identification number and permit number. E-bikes must conform to Provincial
requirements.
Storage

Bikes to be parked at:

(1) Bike racks (i.e. post and ring)
(2) Designated areas in geo-fenced hubs or stations (where applicable);
(3) Bikes shall not block a 2 metre pedestrian zone, driveways, or
street furniture. No parking within 0.5m of trees or shrubs. Bicycles
must not be parked where these minimum distance requirements
cannot be met.
perator(s) should have in-app ability to communicate by text or alert to let
the customer know if a bicycle is parked in a non-permitted area.

All bicycles must remain in an upright position with both wheels in contact with the ground.
User Education

Operator(s) must educate customers on how to use services, proper riding behaviour, how to operate and park bicycles, helmet laws. An education plan must be provided and show how education plan will be delivered, including attendance at public meetings and community events to provide education and support to users.
Transit Integration

Operator(s) is/are encouraged to incorporate the capability to integrate payment and access systems with Transit Windsor.