APPENDIX A

SUMMARY OF HOTLINE CALLS REFERRED TO MANAGEMENT: JANUARY 1 - MARCH 31, 2020

Tracking Number Date Received
from PwC 		General Description Responsible Member of
Management 		Management Action Close Date
NTS-001-JAN-2020 January 10, 2020 Request for a new Internet Café
located in Windsor 		Valerie Critchley This request has been referred to the City's
311 system for resolution. 		January 13, 2020
NTS-003-JAN-2020 January 22, 2020 Request for a new Internet Café
located in Windsor 		Valerie Critchley This request has been referred to the City's
311 system for resolution. 		January 22, 2020
NTS-004-JAN-2020 January 27, 2020 Request for the removal of a dead rat Mark Winterton This service request has been referred to the
City's 311 system for resolution. 		January 27, 2020
NTS-005-JAN-2020 January 27, 2020 Complainant alleging that an
individual is fraudulently collecting
Ontario Works 		Jelena Payne Eligibility Review Officer reviewed the file and
met with the client for further information and
documentation. Investigation complete and
found there was not enough evidence to
substantiate the allegation. Matter closed 		April 8, 2020
NTS-006-JAN-2020 January 27, 2020 Complaint of poor customer service
received from a City of Windsor
Department 		Valerie Critchley This customer service complaint has been
referred to the City's 311 system for resolution. 		January 27, 2020
NTS-007-JAN-2020 January 31, 2020 Anonymous complaint related to the
absence of an Internet Cafe in the
City of Windsor 		Valerie Critchley This complaint has been referred to the City's
311 system for resolution. 		January 31, 2020
NTS-008-JAN-2020 February 6, 2020 Follow-up call received related to a
previous Hotline complaint. 		Valerie Critchley This service request has been referred to the
City's 311 system for resolution. 		February 6, 2020
NTS-001-FEB-2020 February 7, 2020 Management advised PwC regarding
a suspected fraudulent activity
perpetrated against a City department 		Joe Mancina Management investigated the issue and has
implemented strengthened procedures and
internal controls to further protect the City from
such fraudulent activity. 		February 11, 2020
NTS-002-FEB-2020 February 20, 2020 Out of town caller requesting
assistance for information related to a
personal matter 		Jelena Payne Management contacted the individual and
assisted with the requested information. 		February 26, 2020
NTS-004-FEB-2020 February 26, 2020 Caller requesting information on how
to obtain long term care services for
his mother 		Jelena Payne This request has been referred to the City's
311 system for resolution. 		February 26, 2020
NTS-007-FEB-2020 March 2, 2020 Matter unrelated to the City of
Windsor 		Onorio Colucci No action required. March 2, 2020
NTS-008-FEB-2020 March 18, 2020 Management advised PwC regarding
a potential violation of a corporate
procedure by a City employee 		Jan Wilson Management investigated the matter and met
with the employee to review related policies
and procedures. Discipline was subsequently
issued. Matter closed. 		March 19, 2020
NTS-001-MAR-2020 March 3, 2020 Matter unrelated to the City of
Windsor 		Onorio Colucci No action required. March 3, 2020
NTS-002-MAR-2020 March 23, 2020 Caller expresses their displeasure
regarding publically made comments
from a City Councillor towards the
Downtown Mission 		Onorio Colucci No action required. March 23, 2020
NTS-003-MAR-2020 March 23, 2020 Matter unrelated to the City of
Windsor 		Onorio Colucci No action required. March 23, 2020
NTS-004-MAR-2020 March 25, 2020 Complainant expressing concerns
around parking in front of their rental
unit. 		Mark Winterton This complaint has been referred to the City's
311 system for resolution. 		March 25, 2020
NTS-006-MAR-2020 March 30, 2020 Complaint related to a construction
project that is ongoing during the
pandemic 		Mark Winterton This complaint has been referred to the City's
311 system for resolution. 		Responsible
March 30, 2020